Enhancing Information Technology Customer Support

How does the Education Support Portal work?

乐猫彩票投注replacing email and phone calls, the provides a streamlined ticket creation process for faculty and staff to submit requests for assistance and support through our faculty-based information technology service team. if you previously requested a type of support via email or over the phone, it should now be submitted through our new .

  • Sign in to with your Western username and password
  • Submit a ticket online through a desktop or a mobile device
  • Ticket is 'picked up' by a member of the Integrated Services team
  • Service is provided and progress and communication of service requests is updated in the online system
  • Once resolved or completed, the ticket is 'Closed'
  • Client receives a customer service survey